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pro_v3.5.1/app/controller/api/v1/user/StoreService.php

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+<?php
+// +----------------------------------------------------------------------
+// | CRMEB [ CRMEB赋能开发者，助力企业发展 ]
+// +----------------------------------------------------------------------
+// | Copyright (c) 2016~2026 https://www.crmeb.com All rights reserved.
+// +----------------------------------------------------------------------
+// | Licensed CRMEB并不是自由软件，未经许可不能去掉CRMEB相关版权
+// +----------------------------------------------------------------------
+// | Author: CRMEB Team <admin@crmeb.com>
+// +----------------------------------------------------------------------
+namespace app\controller\api\v1\user;
+
+use app\validate\api\user\StoreServiceFeedbackValidate;
+use app\Request;
+use app\services\message\service\StoreServiceFeedbackServices;
+use app\services\message\service\StoreServiceLogServices;
+use app\services\message\service\StoreServiceRecordServices;
+use app\services\message\service\StoreServiceServices;
+use app\services\other\CacheServices;
+use crmeb\services\CacheService;
+use think\annotation\Inject;
+use think\db\exception\DataNotFoundException;
+use think\db\exception\DbException;
+use think\db\exception\ModelNotFoundException;
+
+/**
+ * 客服类
+ * Class StoreService
+ * @package app\api\controller\user
+ */
+class StoreService
+{
+    /**
+     * @var StoreServiceLogServices
+     */
+    #[Inject]
+    protected StoreServiceLogServices $services;
+
+    /**
+     * 客服列表
+     * @param StoreServiceServices $services
+     * @return mixed
+     * @throws DataNotFoundException
+     * @throws DbException
+     * @throws ModelNotFoundException
+     */
+    public function lst(StoreServiceServices $services)
+    {
+        $serviceInfoList = $services->getServiceList(['status' => 1]);
+        if (!count($serviceInfoList)) return app('json')->successful([]);
+        return app('json')->successful($serviceInfoList['list']);
+    }
+
+    /**
+     * 客服聊天记录
+     * @param Request $request
+     * @param StoreServiceServices $services
+     * @param StoreServiceRecordServices $recordServices
+     * @return array
+     * @throws DataNotFoundException
+     * @throws DbException
+     * @throws ModelNotFoundException
+     */
+    public function record(Request $request, StoreServiceServices $services, StoreServiceRecordServices $recordServices)
+    {
+        [$uidTo] = $request->getMore([
+            ['uidTo', 0]
+        ], true);
+        $serviceInfoList = $services->getServiceList(['status' => 1]);
+        if (!count($serviceInfoList)) return app('json')->fail('暂无客服人员在线，请稍后联系');
+        $uid = (int)$request->uid();
+        $uids = array_column($serviceInfoList['list'], 'uid');
+        if (!$uidTo) {
+            //自己是客服
+            if (in_array($uid, $uids)) {
+                $uids = array_merge(array_diff($uids, [$uid]));
+                if (!$uids) return app('json')->fail('不能和自己聊天');
+            }
+        } else {
+            if (in_array($uid, $uids)) {
+                $uid = $uidTo;
+            }
+        }
+        if (!$uids) {
+            return app('json')->fail('暂无客服人员在线，请稍后联系');
+        }
+        //上次聊天客服优先对话
+        $toUid = $recordServices->value(['user_id' => $uid], 'to_uid');
+        if (!in_array($toUid, $uids)) {
+            $toUid = 0;
+        }
+        if (!$toUid) {
+            mt_srand();
+            $toUid = $uids[array_rand($uids)] ?? 0;
+        }
+
+        if (!$toUid) return app('json')->fail('暂无客服人员在线，请稍后联系');
+        $result = ['serviceList' => [], 'uid' => $toUid];
+        $serviceLogList = $this->services->getChatList(['uid' => $uid], $uid);
+        if (!$serviceLogList) return app('json')->successful($result);
+        $idArr = array_column($serviceLogList, 'id');
+        array_multisort($idArr, SORT_ASC, $serviceLogList);
+        $result['serviceList'] = $serviceLogList;
+        return app('json')->successful($result);
+    }
+
+    /**
+     * 获取客服页面广告内容
+     * @return mixed
+     */
+    public function getKfAdv()
+    {
+        /** @var CacheServices $cache */
+        $cache = app()->make(CacheServices::class);
+        $content = $cache->getDbCache('kf_adv', '');
+        return app('json')->successful(compact('content'));
+    }
+
+    /**
+     * 保存反馈信息
+     * @param Request $request
+     * @param StoreServiceFeedbackServices $services
+     * @return mixed
+     */
+    public function saveFeedback(Request $request, StoreServiceFeedbackServices $services)
+    {
+        $data = $request->postMore([
+            ['rela_name', ''],
+            ['phone', ''],
+            ['content', ''],
+        ]);
+
+        validate(StoreServiceFeedbackValidate::class)->check($data);
+
+        $data['content'] = htmlspecialchars($data['content']);
+        $data['add_time'] = time();
+        $data['uid'] = $request->uid();
+        $services->save($data);
+        return app('json')->success('提交成功');
+    }
+
+    /**
+     * 客服反馈页面头部文字
+     * @return mixed
+     */
+    public function getFeedbackInfo()
+    {
+        return app('json')->success(['feedback' => sys_config('service_feedback')]);
+    }
+
+    /**
+     * 确认登录
+     * @param Request $request
+     * @param StoreServiceServices $services
+     * @param string $code
+     * @return mixed
+     */
+    public function setLoginCode(Request $request, StoreServiceServices $services, string $code)
+    {
+        if (!$code) {
+            return app('json')->fail('登录CODE不存在');
+        }
+        $cacheCode = CacheService::get($code);
+        if ($cacheCode === false || $cacheCode === null) {
+            return app('json')->fail('二维码已过期请重新扫描');
+        }
+        $userInfo = $services->get(['uid' => $request->uid()]);
+        if (!$userInfo) {
+            return app('json')->fail('您不是客服无法登录');
+        }
+        $userInfo->uniqid = $code;
+        $userInfo->save();
+        CacheService::set($code, '0', 600);
+        return app('json')->success('登录成功');
+    }
+
+    /**
+     * 获取当前客服和用户的聊天记录
+     * @param StoreServiceRecordServices $services
+     * @param Request $request
+     * @param string $nickname
+     * @param int $is_tourist
+     * @return mixed
+     * @throws DataNotFoundException
+     * @throws DbException
+     * @throws ModelNotFoundException
+     */
+    public function recordList(StoreServiceRecordServices $services, Request $request, string $nickname = '', $is_tourist = 0)
+    {
+        return app('json')->success($services->getServiceList((int)$request->uid(), $nickname, (int)$is_tourist));
+    }
+}