diff --git a/msh_single_uniapp/pages/index/index.vue b/msh_single_uniapp/pages/index/index.vue
index 2b86c37..32bc362 100644
--- a/msh_single_uniapp/pages/index/index.vue
+++ b/msh_single_uniapp/pages/index/index.vue
@@ -548,10 +548,9 @@
 					let imgHost = res.data.logoUrl.split('crmebimage')[0];
 					that.imgHost = imgHost;
 					that.$Cache.set('imgHost', imgHost + '/');
-					// #ifdef H5 || APP-PLUS
-					that.$store.commit("SET_CHATURL", res.data.yzfUrl);
-					Cache.set('chatUrl', res.data.yzfUrl);
-					// #endif
+					// test-0415 反馈6-2：客服 chatUrl 在所有端均缓存（旧版仅 H5/APP-PLUS 设置，小程序客服按钮跳空白页）
+					that.$store.commit("SET_CHATURL", res.data.yzfUrl || '');
+					Cache.set('chatUrl', res.data.yzfUrl || '');
 					that.$Cache.setItem({
 						name: 'categoryConfig',
 						value: {
diff --git a/msh_single_uniapp/pages/user/index.vue b/msh_single_uniapp/pages/user/index.vue
index ec2a5a6..6f3a5c7 100644
--- a/msh_single_uniapp/pages/user/index.vue
+++ b/msh_single_uniapp/pages/user/index.vue
@@ -220,7 +220,8 @@
 			that.$set(that, 'pageHeight', app.globalData.windowHeight);
 			// #endif
 			that.$set(that, 'MyMenus', app.globalData.MyMenus);
-			that.$set(that,'chatConfig',Cache.getItem('chatConfig'));
+			// test-0415 反馈6-2：chatConfig 缓存可能为 null（用户未访问商城首页），保留空对象兜底避免 v-if 报错
+		that.$set(that,'chatConfig', Cache.getItem('chatConfig') || { consumer_hotline:'', telephone_service_switch:'close', wx_chant_independent:'close' });
 			// #ifdef H5
 			that.shareApi();
 			// #endif
@@ -372,9 +373,14 @@
 				}
 			},
 			wxChatService(){
+				// test-0415 反馈6-2：chatUrl 未配置时给出明确提示，避免跳到空白 web 页
+				if (!this.chatUrl) {
+					uni.showToast({ title: '客服暂未配置，请稍后再试', icon: 'none' })
+					return
+				}
 				let chatUrlArr = this.chatUrl.split('?')
 				uni.navigateTo({
-					url:`/pages/users/web_page/index?webUel=${chatUrlArr[0]}&title=客服&${chatUrlArr[1]}`
+					url:`/pages/users/web_page/index?webUel=${chatUrlArr[0]}&title=客服&${chatUrlArr[1] || ''}`
 				})
 			},
 			getOrderData() {